We accept returns & exchanges within 14 days of confirmed delivery. We hope you’ll appreciate our exceptional quality and purity of our products and that you will love every Jostylin item you purchase. We fully guarantee and stand by our products. Please note that in order to avoid any type of bacterial contamination we can only accept used product(s). Used refers to a product in which the finger has been dipped into or that has been used in any way. Feel free to send them back to:
Ghana Office – Kumasi
PO box KS7231
Please be sure to include a copy of your receipt, and indicate how you would like your return to be processed:
A. store credit: to be used towards future orders
B. credit card refund (we cannot issue a credit card refund if a voucher or gift certificate was used during purchase, but we can issue a store credit)
C. even exchange
If you believe you have received a defective product, please send a clear photo of the defect to email@example.com along with your first and last name, order number, name of product.
Sending Returns Back
Please note that we cannot accept Certified Mail. If you would like to ensure your package has arrived to our offices, may we suggest using a mail service that offers a tracking number. We will process your return immediately after we receive it and send you a confirmation email. Once received, returns may take up to 30 days to process. Please note all shipping costs are non-refundable.
Free Gifts and Gift Sets
1. If you are requesting a store credit/refund of your entire purchase, we ask that you kindly return all items received in your order, including any promotional items received for free.
2. We cannot accept partial returns of gift sets or weekly specials. If you would like to return a gift set or weekly special, or any other items sold as a set, we ask that you kindly return the set as a whole.
3rd Party Retailers
If you have purchased your Jostylin products through a 3rd party retailer, please contact the store for more information on their return policy.
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us: firstname.lastname@example.org