Customer Service

Thank You For Your Business!

You can reach our customer service info@jostylin.com

If you are inquiring about your order, please have your Order Number ready!

 

Payment

Please be sure that your billing address and billing zip code matches the information listed on your account for your credit or debit card. If this information does not match, your purchase will not be completed. If you attempt to make a purchase several times with mismatched billing information, you may see multiple charges on your billing statement. These extra charges will drop off and you will not be charged for them; you will only be charged for orders that go through with the correct billing address. However, your bank may hold these funds for several days before the extra charges disappear.

Once you have completed your order, please be sure and check your PayPal account for confirmation of payment. You should receive two confirmation emails: one from Jostylin and one from PayPal.

 

Gift Certificates

Please note that gift certificates purchased online can only be used on our website.

 

Return Policy:

We accept returns & exchanges within 30 days. We hope you’ll appreciate our exceptional quality and purity of our products and that you will love every JoStylin item you purchase. We fully guarantee and stand by our products. You may return gently used product(s) by sending them back to:

JoStylin Cosmetics

93 Mortimer Street
London
W1W 7GB

 

Please be sure to include a copy of your receipt, and indicate how you would like your return to be processed:
A. store credit: to be used towards future orders
B. credit card refund (we cannot issue a credit card refund if a voucher or gift certificate was used during purchase, but we can issue a store credit)
C. even exchange

 

Product Defects

If you believe you have received a defective product, please send a clear photo of the defect to info@jostylin.com along with your first and last name, order number, name of product.

Sending Returns Back

Please note that we cannot accept Certified Mail. If you would like to ensure your package has arrived to our offices, may we suggest using a mail service that offers a tracking number. We will process your return immediately after we receive it and send you a confirmation email. Once received, returns may take up to 30 days to process. Please note all shipping costs are non-refundable.

 

Free Gifts and Gift Sets

1. If you are requesting a store credit/refund of your entire purchase, we ask that you kindly return all items received in your order, including any promotional items received for free.
2. We cannot accept partial returns of gift sets or weekly specials. If you would like to return a gift set or weekly special, or any other items sold as a set, we ask that you kindly return the set as a whole.

 

3rd Party Retailers

If you have purchased your JoStylin products through a 3rd party retailer, please contact the store for more information on their return policy.

 

Questions/Concerns

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us: info@jostylin.com

 

Website Promotions

Some promotions cannot be combined. To qualify for the “gift with purchase”, your order total must exceed or meet the minimum (which varies) after all coupons, vouchers, and discounts have been applied, and before taking into account tax or shipping costs.

 

Notice To The Customer

Please note that in order to maintain lower shipping fees to our customers, customers will be responsible for any customs and duties assessed for their packages.

Please note that all shipping costs are non-refundable

**Please see Shipping page for more information.

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